Refund policy

We only offer store credit for returns. 
To be eligible for a return, your item must be in the same condition that you received it. Unworn, smoke, deodorant and perfume free with all original tags and packaging. You’ll also need the receipt or proof of purchase. We reserve the right to refuse a return if these conditions are not met. 

Please note that returns will need to be sent to the following: 5244 Sandstone Dr. Loma Linda, Mo 64804

We have a 10-day return policy. All returns must be made within 10 days of the order being delivered. All returns that exceed this limit, will not be accepted. We will use the delivery date from the tracking link provided at the time of shipment.  Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 10 days, we are unable to accept returns on any purchases. Elson Gray does not provide return labels.

Once a return is delivered, please allow 5 business days for it to be processed.

Final Sale Item(s) : Jewelry

Final Sale Tab not eligible for returns.

Damages : Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include a picture of the damage and your order number. 

Exchanges : We do not offer exchanges, due to our quickly changing inventory. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shoes : Shoes must be returned with their original shoe box. Please pack the shoe box inside of another box as the original shoe box must be returned undamaged. Any signs of wear to the shoe or a damage shoe box will make them ineligible for return.

Incorrect Orders : If you happen to receive the wrong item, or are missing an item, contact us. Email us at shopelsongray@gmail.com with your invoice number and the name of the item that is wrong. All reports must be made within 5 days of receiving your order or it will not be accepted. We will send you a prepaid return label to ship back the incorrect item. Once you've received the label, please send back the incorrect item within 5 days so that we can ship you the correct item. 

If you have any questions regarding our return policy, feel free to email us at shopelsongray@gmail.com. Thank you!